How to place an order?

1. Confirming the list; 2. We issue a Proforma Invoice (PI) with detailed information; 3. You pay a 30%-50% deposit after confirming the PI; 4. We arrange production and notify you for inspection; 5. You pay the balance after passing the inspection, and we will ship the goods.

What payment methods do you support?

T/T: 30%-50% deposit, with the balance paid before shipment.

What is the delivery time?

1*20GP: 20-30 working days. 1*40HQ: 30-40 working days. Less than one container or more than one container depends on the specific situation.

Services - MND FITNESS

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After-Sales Service

Warranty Commitment & Damage Replacement

All fitness equipment comes with a formal warranty. After verification, we will promptly provide replacements accessories and solutions for after-sales issues caused by equipment quality problems.

Long-Term Spare Parts Supply

We maintain a comprehensive spare parts inventory, enabling partners to purchase wear-and-tear parts at low cost for long-term maintenance.

Installation & Technical Support

Detailed installation manuals and videos are provided. Our team offers remote guidance for assembly, debugging and operation when needed.

Efficient After-Sales Response

Our professional after-sales team responds via Email/instant messaging, providing solutions within 24 hours for general issues.

Long-Term Partnership & Reorder Support

Repeat customers get priority production, preferential pricing and early access to new products. We update our product line to support your market growth.

Installation, Operation & Maintenance Training

Installation Preparations

Before installation, please ensure the following:

Equipment Storage Environment: The installation site must provide sufficient space, and the flooring should be level, sturdy, and capable of supporting the weight of the equipment. Avoid environments with high humidity or direct exposure to sunlight.
Tool Preparation: Ensure that all necessary installation tools-including wrenches, screwdrivers, power drills, etc. - are available and meet the specific requirements for the equipment installation.
Personnel Requirements: It is recommended that at least two professional technicians work together to perform the installation, particularly for large-scale equipment such as treadmills, strength training machines, and similar items.

Installation Steps

We will provide detailed, on-site guidance regarding the installation steps; the basic installation workflow is outlined below:

Inventory and Inspection: Prior to installation, please verify that all equipment components and accessories are present and complete. Ensure that the packaging remains intact and that the equipment shows no visible signs of damage incurred during transit.

Basic Equipment Installation

When installing motorized equipment-such as treadmills, elliptical trainers, etc. -first ensure that the power supply and electrical connections comply with regulatory standards to prevent electrical malfunctions.

For strength training equipment-such as barbell racks, dumbbell stands, weight benches, etc. -verify that all bolts and joints are securely tightened to ensure the stability and integrity of all connected components.

Equipment Calibration And Testing

Upon completion of the physical installation, we will perform basic calibration and testing to ensure that all equipment functions are operating correctly. Examples include adjusting the belt speed on treadmills and testing the weight selection mechanisms on strength training machines.

Safety Inspection

Once the installation is finalized, we will conduct a comprehensive safety inspection to confirm that all safety mechanisms are functioning properly, thereby ensuring that the equipment poses no risk of injury resulting from operational errors.

Warranty Policy

1. Warranty Period Declaration

Strength Equipment:
Warranty Period Of All Parts Of Strength Equipment Is 1 Year, Except Main Frame Which Is Lifetime Warranty (Not For Human Damage)

Cardio Equipment:
Warranty Period Of All Parts Of Cardio Equipment Is 1 Year (Not For Human Damage)

2. Treadmill Special Items Warranty Period And Charging Standard

Item	Description	Warranty
1	Running Belt	1 years
2	Motor	5 years
3	LED Display	1.5 years
4	LCD Display	1.5 years
5	Switching Box	1 years
6	Filter	1 years
7	Lifting Motor	1 years
8	Inverter	1.6 years
9	Front Roller	1 years
10	Rear Roller	1 years

3. Conditions and Ristrictions:

The warranty period commence ninety(90) days after leaving the factory
This warranty applies only against defects discovered within the warranty period, warranty claims need to be made within the warranty period.
Parts repaired or replaced under the terms of warranty will be warranted for the remainder of the original warranty only
This warranty does not apply to damange cause by accident, misuse, improper service or non-Impulse modification
Warranties outside the country of origin may vary.
You are consenting to be bound by the following warranty terms and conditions.
We will send 2% free spare parts with goods, and if within 1 year have problem, you can list us, we will conclude them in your new shipment, if urgent use, still support air shipment.

FAQ

Q What is the Minimum Order Quantity (MOQ)?

A MOQ: 1 unit.
Q How to place an order?

A
1. Confirming the list;

2. We issue a Proforma Invoice (PI) with detailed information;

3. You pay a 30%-50% deposit after confirming the PI;

4. We arrange production and notify you for inspection;

5. You pay the balance after passing the inspection, and we will ship the goods.
Q What payment methods do you support?

A T/T: 30%-50% deposit, with the balance paid before shipment.
Q What is the delivery time?

A
1*20GP: 20-30 working days.

1*40HQ: 30-40 working days.

Less than one container or more than one container depends on the specific situation.
Q What shipping methods do you support?

A Sea Transportation.

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Services

After-Sales Service

Warranty Commitment & Damage Replacement

Long-Term Spare Parts Supply

Installation & Technical Support

Efficient After-Sales Response

Long-Term Partnership & Reorder Support

Installation, Operation & Maintenance Training

Installation Preparations

Installation Steps

Basic Equipment Installation

Warranty Policy

FAQ

Q What is the Minimum Order Quantity (MOQ)?

Q How to place an order?

Q What payment methods do you support?

Q What is the delivery time?

Q What shipping methods do you support?

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