-
Q How long is the delivery time?
A 7-30 days depending on order quantity. Some models are available from stock.
-
Q What is your MOQ?
A One unit of heavy-duty equipment.
-
Q What about payment terms?
A We accept T/T and L/C. 30% deposit upon order confirmation, 70% balance before shipment.
-
Q How about your after-sales service?
A We provide an extra 2% of wearing parts with each shipment. During the warranty period, free replacement parts will be sent for non-intentional damage.
-
Q Can you offer suggestions if we provide gym dimensions?
A Sure, we have 11 years of experience in this field.
-
Q I don't know how to assemble the machine. Can you help?
A We provide exploded diagrams, assembly videos, pictures and labeled parts for easy installation.
-
Q What is the Minimum Order Quantity (MOQ)?
A MOQ: 1 unit.
-
Q How to place an order?
A 1. Confirming the list;
2. We issue a Proforma Invoice (PI) with detailed information;
3. You pay a 30%-50% deposit after confirming the PI;
4. We arrange production and notify you for inspection;
5. You pay the balance after passing the inspection, and we will ship the goods.
-
Q What payment methods do you support?
A T/T: 30%-50% deposit, with the balance paid before shipment.
-
Q What is the delivery time?
A 1*20GP: 20-30 working days.
1*40HQ: 30-40 working days.
Less than one container or more than one container depends on the specific situation.
-
Q What shipping methods do you support?
A Sea Transportation.
-
Q Do you have installation instructions?
A Yes. All machines is equipped with detailed English installation manuals (with step diagrams and parts lists) and links to installation videos. Small equipment (dumbbells, yoga balls) are ready for use upon unpacking.
-
Q What if I encounter problems during installation?
A Contact our 24/7 technical support via email or online customer service for one-on-one guidance.
-
Q What is the product warranty period?
A See the warranty sheet for details.
-
Q What is the after-sales response time?
-
Q How to handle quality issues within the warranty period?
A For non-human-induced damage within the warranty period, please contact us with product photos, videos and model number. We will verify the issue within 24 hours: provide free replacement parts and guidance.
-
Q Do you provide after-sales service after the warranty period?
A Yes. We provide lifetime after-sales service: supply of original parts (at cost price), maintenance guidance.
-
Q What customization services do you provide?
A Color and logo.
-
Q What materials are used in your products?
A We use high strength Q235 steel, premium aluminum alloy and environmentally friendly composite materials to ensure that our products are strong and durable and meet international standards.
-
Q What is the manufacturing process of the product?
A We employ advanced manufacturing techniques including precision welding, CNC machining, surface phosphating anti-corrosion treatment and three-layer electrostatic spraying to ensure high precision and long service life of our products. In China's fitness equipment industry, few suppliers can perform surface phosphating anti-corrosion treatment. Our quality is absolutely trustworthy.
